Times such as these can be tough on non-profits, but River Valley Health Services is going strong! At the beginning of the pandemic, we changed our service delivery model to tele-health, and over the months we contacted every client seen by the agency in the last 5 years. Since there are no longer face-to-face visits, the work has been less clinical, and more focused on phone assessment, financial assistance, triaging medication needs and referrals for the uninsured in our community. We have distributed personal protective equipment to those in need and have supplied over-the-counter medications to COVID patients who did not have access.
We have tightened our relationship with the two public health agencies in Carver and Scott counties, and provided them with much needed assistance in case investigation and contact tracing. COVID patients, often with entire families ill, found to be in hardship situations, have been case managed by River Valley nurses until the family is back on their feet. The Community Action Program (CAP) has been a great partner in meeting client needs.
Our Director, Bill Swanstrom, has been instrumental in garnering funding from both counties and the state. St. Francis Regional Medical Center continues to be a solid supporter as well as a number of churches in the two counties. We could not be doing this without you! Now more than ever, non-profits need your support to thrive rather than struggle. River Valley is thriving while serving the most vulnerable, and positioning themselves for an expanded role in 2021.
With deep appreciation!
Noreen Kleinfehn-Wald RN PHN MA, Board Chair